I got an e-mail today with the subject “[my name], your free update to Norton™ AntiVirus is Available.” Inside the e-mail was, along with other text and information, a link to “Update Now.”
I was, in all honesty, about to click the link when that little voice in my head said check the link, which I did. It went to response.nortonfromsymantec.com/servlet/ and a jumble of characters. The sent-from e-mail address was norton at nortonfromsymantec.com. All the text in the footer was convincing, little footnotes, copyright notices, the mailing address for Symantec. But all the links led to the same site, nortonfromsymantec.com.
I’d never heard of nor been contacted before by this site so I looked it up on Yahoo! but didn’t get much in the way of information. I got the Symantec website and bunches of other sites hawking the Norton program download along with registration keys.
Finally I thought to check the Norton support forum to see what others said about it. There’s one topic, “Email from Norton”, where the site
is mentioned, and someone from Norton confirmed that it’s a Symantec-owned website, and the e-mail was sent from the company.
But yeesh! Why does Symantec have to do it that way? Anyone who’s savvy enough will question an e-mail and a website like that! Why can’t they just go through symantec.com or norton.com to offer the upgrade, which is what I ended up doing, because I still don’t fully trust that nortonfromsymantec.com.
Although it is awfully nice of Symantec to offer this upgrade. I bought Norton Anti-Virus 2009, and they offered me a free upgrade to NAV 2011! They just need to rethink the execution of it. After all, I’d bought NAV 2002 and they never offered a free upgrade in all those years.